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Missing Miles

Missing miles from an eligible flight? You can request them through your Royal Club account.

 

How to Claim Missing Miles

 

  1. Check your flight details: Make sure your Royal Club membership number was included in your reservation or provided at check-in. Eligible flight miles are usually credited automatically.
  2. Log in to your account: If your miles haven't been credited, log in to your Royal Club account and select Claim Missing Miles to submit your claim.
  3. Wait for your miles to be credited: If your flight and booking class are eligible for Award Miles, the miles should be credited to your account within three business days.

 

New to Royal Club?

New members can claim eligible flight activity for flights taken up to three months before their Royal Club enrollment date.

Don't miss out on your miles. Log In to Claim Missing Miles